All of our products are handcrafted and made to order. Due to this, all sales are final and we can only exchange defective products for an identical item.
If your item arrives and doesn't fit, or isn't the color you had in mind, we can offer a one-time discount code so that you may reorder the same item in a different size, color, etc. You do not need to ship the other item back. This code will only be valid for the same style collar or leash and can only be used once.
Please read all product descriptions carefully!
Order cancellations are permitted within 7 days of order. If we exceed our estimated turnaround window, we will accept cancellations beyond the 7 day deadline.
We are not responsible for errors made by USPS or any other delivery service or delays in delivery due to any shipping service.